GPS - Android 11

GPS Troubleshooting - Android 11

If you are experiencing GPS issues despite having a good GNSS signal (e.g., outdoors with an unobstructed view of the sky), follow these steps to resolve the problem:

1. Check GPSTune3 Application: Ensure that you have the latest version of the GPSTune3 application installed. You can check this in the Carpe Manager app under the App Shelf.

2. Update and Configure GNSS Chip:

   • After updating GPSTune3 (if necessary), open the app and click on "Reset."
   • Wait a few seconds, then click "Setup Chip."
     
      
     
     These commands save resident settings on the GNSS chip. Usually, this process only needs to be done once, as GPSTune3 is designed to automatically reconfigure the GNSS chip in the background when you first start the device.

3. Position Lock Acquisition:

   • After applying the Reset command, it may take several minutes to re-acquire a position lock since this command wipes the GNSS chip.
   • If you are connected to the Internet, you can speed up this process by selecting "Assist Offline," and after executing the commands, switch to "Assist Online." The assist data will download automatically in the background during normal operation.

4. Further Issues:

   • If position fixing remains a problem, it could be due to a conflicting app interfering with GPSTune3's configuration.
   • The simplest solution is to perform a factory reset of the CI Pad and start fresh.
   • After resetting, ensure you update GPSTune3 and confirm that you can acquire a position fix. If necessary, reconfigure the GNSS chip by following the previous steps (Reset followed by Setup Chip).
     
     To perform a factory reset:
   • Go to System Settings > Software > Reset Options > Erase All Data (Factory Reset).

5. Check GPS Antenna: Ensure that the GPS antenna, located next to the M8 charging port, is not covered. Covering the antenna—even with your hand—can significantly affect GPS performance.

   GPS Antenna Location:

    
   
   

6. DMD2 App Users: If you are using the DMD2 app and the above solutions do not resolve the issue, try uninstalling DMD2 and retesting the GPS functionality. Previous GPS issues have been linked to DMD2, and similar problems may still exist.

By following these steps, you should be able to troubleshoot and resolve most GPS-related issues on your CI Pad running Android 11. 
If problems persist, please contact customer support for further assistance.