A controller button doesn't work as expected

Modified on Tue, 1 Oct at 1:39 PM

What should I do if a CARPE ITER controller button doesn't work as expected?

If you experience issues with a controller button not functioning properly, follow these troubleshooting steps:

Check Keyboard App: If you are using any third-party keyboard app, switch back to the stock keyboard.
Disable Keymapper Apps: If you have any apps that function as key mappers, disable or uninstall them, as they may interfere with the controller's operation.
Controller App Profile Settings: Ensure that the Controller app is set to either automatic profile mode or the specific profile for the app you are currently using with the controller.

If these steps do not resolve the issue, please contact our customer support via our ticket system.
Before submitting your ticket, make sure to include the following findings:

Run the Controller app and navigate to Settings > Test. Is the button recognized correctly?
Check if the button is physically damaged or malfunctioning (e.g., increased resistance, noise, etc.).
Confirm that you are pressing the button correctly and applying enough force.

Your detailed information will help us assist you more effectively.