How can water get inside CI Pad?

Modified on Thu, 8 Feb at 11:02 AM

The CI Pad is completely sealed - the plastic parts are glued shut to prevent water ingress (which is one of the reasons for repairs being difficult). 

As difficult as it is to repair, it also makes the CI Pad quite water resistant. 

In normal use, the only way water can seep inside the CI Pad is through improperly closed port flaps / seals. Proper sealing is described in the user manual. TLDR: close the seals until flush with the body

If water gets inside the CI Pad, it is most likely due to improper sealing due to user error (interestingly, most of our water damaged units come from dry countries). To prevent damage, make sure to seal properly and inspect your seals. If your seals seem too easy to open, or have visible damage, consider getting replacement seals. Remember, it is cheaper to replace a seal than to send your tablet in for service

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article