Bootloop - how to stop it and prevent it

Modified on Thu, 8 Feb at 11:34 AM

Bootloops can have three causes. 

The easiest to fix, and most common, are mechanical, caused by a stuck power button. 

Some can be caused by software issues, most commonly by shutting down or running out of battery during a system update.

The third cause is water damage. Water can, in some cases, get inside the Pad and cause issues. You can try to dry the Pad out by opening all of the flaps and leaving it in a dry place. You can try to speed up the drying with a hair dryer, just make sure it's on the low setting.

If your particular bootloop is caused by the power button, this is what do to: 

  1. Remove the metal plate covering the buttons.

  2. Remove the silicone membrane covering the buttons.

  3. Make sure there is no water, mud or debris under the membrane - wipe it dry/clean with a soft dry cloth / paper napkin.

  4. Apply silicone oil generously. If there was dust or mud under the silicone membrane, wipe the applied silicone oil clean with dry cloth or paper towel/napkin and repeat the process until the buttons are completely clean.

  5. If you are using silicone spray, let it sit until the propelling agent completely evaporates (at least 10 minutes) before you reinstall the silicone membrane.

  6. Reinstall the silicone membrane and metal plate.

You can use the above procedure also as a pre-caution to prevent problems with the buttons in the future.


Please watch this video on how it's done. 

If the bootloop is caused by water getting inside the CI Pad, there is really not much you can do besides opening all the ports and letting the water evaporate. You can help it by using hair dryer set to low and blow air into one of the ports.

If your bootloop is not fixed, contact customer support. You will be asked to send the Pad in for repairs. Do not charge the CI Pad if you suspect water damage.

You can experience a fake bootloop. Some customers have reported a bootloop when in reality, they were just holding the power button for too long when starting the Pad. Letting go of the power button will end the loop. In reality, you don't need to hold the power button until the screen lights up. More than a second can be enough to start the Pad.

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