If the CI Pad is charging through the USB and pogo pins and not through M8 connector that can only be caused by broken internal wiring in CI Pad. All cases we saw so far were cause by the user twisting the M8 cable around (that's why you get the M8 cable brackets for the holder to prevent that;-)).
This cannot be resolved remotely. Please file support ticket and indicate that you were invited to do so in our FAQs.
If you cannot check charging through pogo pins (you do not have them), please check that there is no issue with power supply on your motorcycle side (please check "No charging on motorcycle" FAQ before filing a support ticket).
If the CI Pad doesn't charge via the M8 cable, but does charge with USB and the pogo pins, then it's most likely, that the internal charging wiring is broken. So far, this has always been caused by user error. Accidentally twisting the cable whilst connected to the CI Pad. This is why you should install the supplied cable brackets on your holders. They prevent excessive cable movement. If you are experiencing this issue, file a support ticket and specify this issue. You will have to send your unit in for repairs.
If you do not have pogo pins, verify that your power supply is outputting normally.
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