No charging on motorcycle

No Charging on Motorcycle

This section addresses situations where your CI Pad is not charging on your motorcycle. If your CI Pad does not drop below 50% battery, there is no need for concern—simply continue riding.

Troubleshooting Charging Issues

If your CI Pad charges via USB but not through the pogo pins or M8 connector, the issue is likely related to the power source on your motorcycle.

Key Points to Consider:

• Power Source Performance:

  • GREEN LED Indicator: When powered, our power source should display a green LED.
  • BLACK Power Source: Activates and shows a green LED after starting your engine; it turns on when voltage exceeds 13.5V.
  • RED Power Source: Remains on and should not be affected by voltage drops.

• Voltage Checks:

  • Some motorcycles may not maintain voltage above 13.5V, especially at idle. If the green LED is not illuminated on the BLACK power source, check the voltage output from your bike.
  • If your motorcycle can exceed 13.5V when revved, you typically do not need to worry about continuous charging, especially during idle conditions.

• Testing Conditions:

  • Check while Connected: Ensure you measure voltage while the CI Pad is connected to the power source. Your bike might provide sufficient voltage without load, but once the BLACK power source starts drawing power, the voltage may drop and cause it to shut off.
  • The RED power source requires at least 10V to operate. If you observe 10V at idle while charging, consult a mechanic as this indicates serious electrical issues.

• Potential Electrical Issues:

  • There may be other problems with your DC rectifier or alternator, which have been reported by some users. If your power source shows a green LED but charging issues persist, have your motorcycle's electrical system checked at a repair shop. They may need to use an oscilloscope to diagnose issues such as excessive ripple voltage.

Final Steps

If none of the above solutions resolve your issue, please file a support ticket and indicate that you were advised to do so in our FAQs.